Your elderly parents live in Israel, but you're far away?
ILMED handles medical and administrative matters inside the Israeli healthcare system — from one specific task to ongoing coordination.
You can start with a single question. There is no need to buy a monthly subscription right away.
Experience you can rely on
Cases in which families contact ILMED
If even one of these sounds familiar, we are here to help.
Hard to communicate
A patient struggles to talk with doctors and to understand what was actually said during the appointment.
No appointment scheduled
Unable to get a referral, schedule a specialist visit, a test, or a follow-up appointment.
Unclear what comes next
After a doctor visit there are new instructions, but no one is making sure they are actually followed.
Disorganized documents
Discharge letters, test results and prescriptions come from different specialists in different places, and coordinating them is hard.
The family is far away
Family members live in another country and cannot call the HMO or accompany a relative on their own.
Someone needs to be there
Your relative needs someone by his/her side in a difficult moment — someone who will figure things out and not abandon them halfway.
Medical coordination instead of numerous phone calls
We become the ones who keep the whole picture in mind: medical appointments, documents, deadlines and referrals.
- 1We understand the situationWe talk with the patient and, if needed, with family members, and review the existing documents. We identify which issues require action.
- 2We work with the HMOWe help obtain referrals, book appointments, clarify test requirements and navigate administrative procedures.
- 3We monitor the next stepsWe make sure necessary actions don't get lost between visits, tests, examinations and consultations.
- 4We prepare for the visitWe help gather documents, formulate questions and understand what information needs to be provided.
- 5We arrange accompanimentIf needed, we arrange in-person accompaniment to an appointment, test or procedure.
- 6We keep the family informedWith the patient's consent we report meaningful changes, completed actions and next steps in an agreed format.
One-time help or ongoing coordination
You can start with a one-time request and move to the ongoing format later — or stay with one-time help.
When you need to resolve one specific issue and get to know how ILMED works
- ✓Booking appointments and solving bureaucratic issues
- ✓Prepare for a visit
- ✓Arrange everything needed before and after hospitalization
- ✓Understand where and to whom to contact next
When there are several medical issues, when critical conditions are involved and it matters to see the whole picture instead of starting over every time
- ✓A personal coordinator
- ✓Booking appointments and solving bureaucratic issues
- ✓Follow-up on next steps
- ✓Keeping family members informed
Six steps between the first contact and the report
Initial conversation
You can reach us by phone, WhatsApp or through our website. We discuss the situation in your preferred language.
Meeting the patient
The coordinator contacts the patient to learn the details of his/her condition and the scope of help needed.
Learn the medical history
We check that the necessary referrals, test results and examinations are in place.
Building an action plan
We create a clear list of steps: what we do ourselves and what the patient or his/her family does.
Running the process
We contact healthcare providers, speed things up where possible, prepare for visits, accompany and translate when needed.
Report and next steps
We plan further actions, keep the family regularly informed, and either continue or close the case.
The patient stays in control
We help, but we do not make decisions instead of the patient. An ILMED coordinator works so that the patient remains the main participant in the process: they know who we are, what we do and why.
- We introduce ourselves directly and act only with the patient's consent
- We discuss every meaningful step with them
- The patient decides what information the family sees
What the family abroad gets
A single point of contact
One coordinator in touch instead of a dozen calls to different institutions.
A clear picture
You always know what is happening with the patient's health and which steps are planned.
Different time zones
We work on Israeli time, so you no longer have to account for the time difference.
Your language
We speak with the family in Russian, English or Hebrew. With doctors the coordinator works in Hebrew.
What families say
Dad was diagnosed with cancer, and of course I immediately came to Israel, but unfortunately I couldn't stay for more than two weeks, and it became clear that I couldn't manage the process from a distance. A friend recommended ILMED to me, and I decided to try it — I transferred the whole process to them. What can I say, it's good when professionals take over, and I just receive information about the work done and Dad's condition. Thank you, living across the ocean, I couldn't manage otherwise.
We started with one question — sorting out a referral to a cardiologist. In the end we realized there were far more issues, and moved to ongoing coordination. We have never regretted it.
You do your work with soul, especially Sasha, from the heart. Sima and I are very happy and grateful for that. My angel sent you to us on this difficult stretch of our life journey. You and Sasha make this path much easier. God sees all of this and will record it in your books; Rosh Hashanah and Yom Kippur are soon. Thank you.
Why ILMED
ILMED has been organizing treatment and medical support in Israel for 20 years. Supporting elderly people is a natural continuation of that experience: the same principle of personal involvement and inside knowledge of the medical system — now applied to the challenges elderly people and their relatives abroad face every day.
- On the market since 2006
- Thousands of satisfied patients and their families
- Partnerships with Israel's leading hospitals
- Extensive experience with HMOs and insurance companies
- Help in exercising Bituach Leumi rights
- A personal coordinator
The limits of our service
Ambulance — 101
In any life-threatening situation call 101 (Magen David Adom) immediately. ILMED is not an emergency service and does not replace one.
ILMED does not replace a doctor
We do not diagnose, prescribe treatment or override medical recommendations. Our work is organization and coordination, not medical decision-making.
Frequently asked questions
Tell us what is happening right now
Fill in the form and we will get back to you as soon as possible. The initial conversation commits you to nothing.
